Do You Have A Claim?

Complimentary Specialised Claims Service for MTG clients

When the time comes to make a claim, MTG (and their subsidiaries) will be there for you, providing unwavering support throughout the entire process. From filling out the claim forms to coordinating with your doctors and specialists, our dedicated team will work tirelessly to ensure the best possible outcome for every claim you make.

Complex, Delayed or Declined Claims

This level of service sets us apart from many other financial advice businesses in New Zealand.

For any claims-related inquiries or if you simply wish to discuss a potential claim, please don’t hesitate to reach out to us:

We’re here to assist you.

Unsure if you’re an MTG Client?

You can still talk with us. There may be some fees but you will be clear on the fee structure before any costs are incurred.

Claiming on medical insurance

Because medical insurers handle so many claims, the quickest way to get your claim processed is by contacting them directly. You can find the contact details for your medical insurance provider in this blog here.

Complete to talk to a claims specialist

Claims Articles
Claiming Your Medical Insurance Online
Claiming Your Medical Insurance Online
ACC and Income Protection: Claiming for a Seamless Weekly Benefit
ACC and Income Protection: Claiming for a Seamless Weekly Benefit

Navigating ACC alongside private income protection can be confusing. By understanding how CoverPlus Extra works for the self-employed and how ACC payments interact with your policy, you can streamline your claims and maximise your weekly benefit.

Total Permanent Disability Insurance: Your Safety Net for Life’s Unexpected Turns
Total Permanent Disability Insurance: Your Safety Net for Life’s Unexpected Turns

Total Permanent Disability (TPD) insurance provides a lump-sum payment if you’re unable to ever return to work due to injury or illness. Yet many policyholders underestimate its value or assume they won’t qualify—missing out on vital support when they need it most.

Terminal Illness Insurance: Support When It Matters Most
Terminal Illness Insurance: Support When It Matters Most

A terminal illness diagnosis can be overwhelming, yet it may unlock an early payout under your life policy. Understanding how and when to claim could make a profound difference to you and your family in difficult times.

Trauma Critical Illness Insurance: Why Minor Trauma Claims Matter
Trauma Critical Illness Insurance: Why Minor Trauma Claims Matter

Many policyholders overlook minor trauma events, assuming they fall below the threshold for a claim. Yet even a seemingly small diagnosis can entitle you to a lump-sum payment—provided you lodge your claim while your cover was active.

What Our Previous Claims Clients Have Said

  • "So incredibly grateful as this helps so much – especially given time of year & time out of business for me. Please pass on my gratitude to the team & Brian"

    Satisfied Customer

  • "Thanks for making this all so seamless at what could be a rather stressful time. I really appreciate it"

    Satisfied Customer

  • "I’m doing well at the gym good recovery rate so the heart is healing well just got to sort out the fatigue and the brain fog. Getting there. Thanks heaps for all you guys are doing Really appreciate it. Cheers!"

    Alan

  • “A better insurance Broker I couldn’t ask for, I highly recommend to all my friends and anyone talking about insurance. I believe you and Ali to be my insurance family and can only say thank you for all you help over the years. Regards!"

    Warren

  • “Thank you so much for your hard work which resulted in the claim being accepted. This was an unexpected surprise for us and we are very grateful for your efforts."

    Sarah and Daniel

  • “Thank you so much for your help in sorting this, you are an amazing person, your kindness and understanding of your job is amazing , you are an asset to your company and I hope this is reciprocated by them...I wish you and your family all the best and always remember you are a great asset to your company.”

    Satisfied Customer

  • “Thank you for your help when I was trying to sort out Frank’s insurance. It is much easier when there is a caring person at the of the phone line. We are all organised now! More or less."

    Julie and Harris